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Contact Center Industry
Reap the Benefits of Germany's Diverse, Booming Market
Germany's contact center industry is booming and helping companies worldwide with their CRM needs in Europe and abroad.
Germany offers a highly skilled, committed, and diverse labor force at competitive prices. With a large pool of foreign language native speakers, Germany is also an excellent location to service not only the German-speaking markets, but also other markets in and outside of Europe. The nation's state-of-the-art infrastructure and abundant real estate options round off Germany's attractive package as a business service location.
Our Industry in Numbers
- 15% annual agent growth rate over the last few years
- Over EUR 10 billion in annual revenues
- More than 450,000 employees working in 6,000 companies
- Leading players include: arvato direct services GmbH, D+S europe AG, SNT Deutschland GmbH, telegate AG
Our Advantages
MARKET - In the coming years, Germany's contact center industry is projected to provide a total of one million jobs. Germany offers access to Europe's largest consumer market - 98 million consumers.
PERSONNEL - Germany offers a vast pool of highly qualified, culturally-attuned, and flexible agents, available on short notice, with strong command of German and foreign languages.
INCENTIVES - Germany offers numerous incentives for all investors - regardless of whether they are from Germany or otherwise. There is a large selection of programs designed to support a wide variety of business activities at different stages of the investment process available. Support ranges from cash incentives for the reimbursement of direct investment costs to incentives for labor and research and development (R&D).
PHYSICAL INFRASTRUCTURE - We offer an extensive and comprehensive logistics infrastructure that integrates state-of-the-art transportation networks with the most modern telematics, IT, and telecommunications systems. Highly competitive real estate costs make Europe-wide service from Germany affordable.
STABLE INVESTMENT ENVIRONMENT - Social, economic, and political stability provide a solid base for your corporate projects. Our judiciary and civil services are highly professional. Contractual agreements are secure, and intellectual property is strictly protected in Germany.
References
- Healthways International
- Techteam Global
- Transcom WorldWide
- Dell
- Telecom Italia
Take Advantage of Our Free Help - Whether you need to make connections, meet partners, choose locations, or maximize incentives, we're here to help you!
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